Terms and Conditions of Service
This website is operated by Fronde, an artisan skincare brand based in Sydney’s North Shore.
ABN: 38795348856
By visiting our site and/or purchasing items from us, you are engaging in our service and accepting our Terms and Conditions of Service, also referred to as Terms.
These Terms of Service apply to all users of the site, without exception. Meaning that, if you land on this site and peruse it for whatever reason and at any time, you must and it is assumed that you have first read these Terms and Conditions of Service and accept them. If you don’t agree to or accept our Terms, you might be denied access to our goods and/or services and/or any complaints may be rendered nil and void.
Any new additions, of any type, to the current website shall also be subject to the Terms and Conditions of Service herein stated.
The Terms of Service can be updated at any time. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Bigcommerce, who provide us with the platform that allows us to sell our products to you. We reserve the right to stop this platform or any part of it at any time, without notice, and are not responsible for any loss deriving from these action/s.
About privacy and encryption:
We make every endeavour to protect your information, and credit card information is always encrypted, but we are not able to guarantee encryption of any other information that may pass through different technologies and platforms outside out control, operated by third parties, in the process of obtaining payment for orders and delivering orders, and are not liable for any issues, damages or losses deriving from breaches outside of our control.
We will never use the personal information you supply in order to purchase a product and have it shipped to your address, in any other way or at any other time than what is strictly required, and it will never be shared with a third party unless you, for some reason, requires us to do so and authorise us to do so. Rest assured that we would never unsell your contact or delivery information with any third e-marketing party.
If you subscribe to our newsletters, you will be able to unsubscribe at any moment you desire.
Intellectual property:
All content in this website is the copyright of Fronde. You agree not to reproduce or make any use of any part or content of this website, or any material or information accessible through this website or associated platforms, in any manner, at any time or for any reason whatsoever, without express written permission by Fronde.
You may however share links in the case of recommending oiur product or website to anyone.
About liability:
From time to time, or at any time, we might provide links to other sites, which might deem helpful or informative to our punters. We are not responsible for their content, or liable for any losses or damage our punters might suffer by engaging with third parties outside our control.
If you don’t abide by any and all of the Terms laid out here, we are not liable for any loss, cost or damage resulting, and you waive any action against us, such as lawsuits, demands for financial recompense, or similar for aggravations you may suffer through your use of this site or misunderstanding our Terms. If in doubt, ask us: info@fronde-beauty.com
If you misuse or somehow unlawfully use our website, associated media and/or products/services, we are not liable for any damage, of any type, which you may incur as a result, but you may be liable for all losses suffered by Fronde due to your actions.
We are careful to protect ourselves with up-to-date and state of the art anti-virus/anti-malware technology, but virtually no one is immune, whether a large or small firm, from hackers. We accept no liability for damages arising from any malevolent operators who might somehow reach you through this site. We advise that you always investigate the sender’s address format and if anything seems off, do not click or respond, and contact us instead. We will never send you any links to make it payments via SMS or to disclose any personal information by email or SMS which might compromise your security or is totally unnecessary when the website provides a platform for transactions.
Though artisan, our products are professionally formulated, taking special care about the dermal limits of some our ingredients, where pertinent and necessary. However, as people are individuals and might have rare or unknown allergies or reactions, we aren’t liable for any damage resulting, if an individual has not first test patched, as recommended in the Directions for Use section of every product tab, to determine if the product is suitable to them. If you are allergy or sensitisation prone, ask us about our sample packs, instead of investing on a full-size product. Or contact us, as we may be able to individually formulate a product devoid of essential oils, just for you. We are still small enough to be able to do that.
Likewise, we are not liable for any other damage or loss due to misuse of the product, failing to observe the product instructions supplied in its Directions for Use section.
More on product potential liability in the section below.
Some legalities:
We are a New South Wales based company and abide by New South Wales laws. Any disputes will be resolved by New South Wales courts.in the unlikely case it comes to that (we are a very reasonable bunch).
In terms of Returns and Refunds, and/or cancellation of orders, as well as shipment information, please visit the tab set up with that specific information. We abide by current Australian Consumer Law.
Our products are natural and organic as per Australian Law establishing what constitutes an organic and natural product in our country. We obtain raw materials from reputable Australian suppliers that offer certified organic products, but are not liable for any consequences, if these reputable suppliers, for any product, misrepresent this attribute.
Our formulation safety parameters directly derive from worldwide organizations scientifically established guidelines, that rule these safety parameters for cosmetic products, as well as those of its Australian existing equivalents.
About the accuracy of our information:
Though we endeavour to represent information in an accurate, thorough and timely manner, the material on this website is provided as general information only. We reserve the right to update information at our convenience. Some of the information we provide may depend on information supplied to us by other entities that we trust but cannot guarantee is accurate. Your decision to buy and/or use products and/or services is at your own risk and should not solely rely on the information available on this website but be supplemented with adequate and pertinent research and external consultations of your own.
You agree it is your responsibility to be up to date and aware of any changes that may happen to product information and/or any other information contained in this website or associated platforms, which could occur at any moment.
Our right to refuse
We reserve the right to refuse the completion and/or delivery of any order placed with us at our sole discretion, and limit or cancel quantities purchased per person, per household, per payment method or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. This may be to protect our customers and ourselves, should orders appear to us to be placed by dealers, resellers or distributors, or otherwise appear to be questionable.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store to avoid any disappointment, and agree to update your account and other information, including your delivery address, email address and credit card numbers and expiration dates before you complete an order, so that we can complete your transactions, contact you as needed and ensure your order gets to your appointed address in a timely manner.
Errors, omissions and inaccuracies
Though we try our best to avoid it, this website may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, or any other relevant/pertinent information leading to the dispatch and delivery of an order, which have somehow escaped our scrutiny.
We reserve the right to correct such errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Our promotions and vouchers:
When available, our promotions and vouchers will be valid for the period and extent stated in each individual promotion campaign and each voucher.
Whenever issuing a promotional code, this can be used while the relevant promotion lasts, and one time only.
About our commitment to helping mother nature, or at least causing no harm:
We have chosen to use only highly recyclable or reusable packaging for our products – this includes jars, bottles and tins, or any other form of packaging used in any product offered on this site.
From time to time, our packaging suppliers might decide to discontinue one or more lines, and we might have to change the look of the packaging of some products gradually, to use what packaging stock still exists of a discontinued line of packaging, rather than sending perfectly usable packaging to the dump. If the packaging you receive is different to what’s shown on the website for the product, the product and its volume will be the same ordered, the packaging would always be recyclable/ reusable and of high quality and beautiful to look at. We try our best to update images, but sometimes stock depletes in real time, before being able to do so.
Contact us:
Our best and fastest contact is:
We typically reply within 24 hours.
The website lists a telephone number, and we request you leave a message, due to the abundance of spam calls. We will get back to you as soon as possible.
It is a legal requirement to supply an address. This will appear in our packaging or can be attained through our AB, if deemed necessary. And it will be individually supplied in the case of door pick-ups, which is a “shipment option” for Sydney locals.
Security is an issue for everyone and our premises are monitored 24/7.